Adjala Help Center

Log in to your account, browse available stores, add items to your cart, then click "Order". You will be guided to choose your delivery address and payment method.

You can cancel your order as long as it is in "Created" or "Payment Pending" status. Once the merchant has been informed or preparation has begun, cancellation is no longer possible. Contact our support for urgent issues.

Go to "My Orders" from your profile to see the status of each order. You will also receive push notifications at each step: merchant confirmation, preparation, courier pickup, and delivery.

Adjala currently operates only in the city of N'Djamena. We deliver to all neighborhoods of the capital. Expansion to other cities in Chad is planned soon.

Adjala accepts: cash (pay on delivery), Moov Money, Airtel Money, Ecobank and UBA. Mobile payment is fast, secure, and does not require a bank card.

Yes. All online payments go through certified and secure platforms. Adjala never stores your banking or mobile wallet information. Transactions are end-to-end encrypted.

If there is a problem with your order (not delivered, missing product, order error), contact our support via the form below or call us. Refunds are processed within 24 to 48 business hours.

The average delivery time is 20 to 45 minutes depending on your neighborhood and courier availability. This may vary in heavy traffic or for particularly large orders.

GPS coordinates allow our system to precisely locate your delivery address and your courier. This improves delivery accuracy, reduces errors, and enables optimal navigation for our couriers.

During checkout, in the "Delivery Address" section, click the "Use my GPS location" button. Your browser will ask permission to access your location. Once granted, your coordinates will be automatically saved with the order for precise navigation.

First check your order status in the app. If the delay greatly exceeds the initial estimate, contact our customer service by phone at +235 66 00 00 00 or via the form below.

Click on "Register" at the top of the page. Enter your phone number, first name, last name and a password. That's it! No email address required.

Contact our customer support with your phone number. Our team will help you reset your password after verifying your identity.

From your profile, go to the "My Addresses" section. You can add a new address, edit it or delete it. You can also enable GPS geolocation to save your precise coordinates.

To delete your account, contact our support by sending an email to contact@adjala.com or using the form below. Your request will be processed within 72 hours.

Click on "Become a merchant" in the footer or from the registration page. Fill in your store information. Our team will review your request and contact you within 24 hours for validation.

In your merchant dashboard, go to "Shop Profile". You will find a "Locate my store" button that uses your device's GPS to automatically record the geographic coordinates of your establishment.

Click on "Become a courier" in the footer. You will need a means of transport (motorcycle, bicycle, car), a valid ID, and a smartphone. Our team will contact you to finalize your registration.